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Bill Payment offers paper-free convenience and the ability to view and pay bills using a personal computer. A database of payees is included for easy access of payee information including payment history. Bill Payment allows you to schedule one-time payments and recurring payments through your Internet Banking platform. The requested payments are forwarded to a third party Bill Payment service provider that either creates the necessary ACH credit (Automated Clearing House) by electronically transferring the funds to the recipient's account or by sending a check along with payment information to the payee. Because we understand that our clients may have different preferences, Digital Insight offers a choice in leading industry bill payment vendors.
Benefits
- Provides ease and convenience paying bills
- Customers can set-up electronic payees easily, with a searchable database
- Shortens scheduling lead-time
- Minimizes customer service issues
Features
- View pending and history payments
- Payee database
- Schedule payments
- Bill pay customer support
- Electronic bill payment registration
FAQs
What if I sign up for my Free Bill Pay and do not use it?
In order to discourage situations such as this, Farmers and Mechanics Federal will charge your account a $5.95 normal usage fee each month the Free Bill Pay service is not used. In other words, you will not be charged for the free service so long as you use it at least once each month.
What bills may my account holders pay using Bill Payment?
Account holders may pay practically anyone using Bill Payment: charge accounts, utilities, auto loans, even their doctor or day-care center. There are, however, organizations that will not accept payments via Internet bill payment, such as the IRS and other taxing entities, court directed or government related payments.
How do I sign up for Bill Payment?
Via the Electronic Bill Payment Registration feature within Farmers and Mechanics Federal's Internet Banking screen.
(You must have a Farmersa and Mechanics Internet Banking account to sign up for Bill Pay.)
How long does it take to set up new Bill Payment user?
Setting up takes 5 to 7 business days from the time the sign-up form is received by the bill payment vendor. User guides and personal security codes are generated the day after an end-user's account is made active.
When is Bill Payment available?
Payments can be scheduled 24 hours a day, 7 days a week. Payments scheduled on a Saturday, Sunday, or holiday will be debited from the account the next business day.
How many days does it take for a payment to reach the payee?
Payment processing takes 3 to 5 working days. The main variable in processing time is whether the payee accepts electronic Bill Payment or requires a physical check. The customer must allow 3 business days for electronic payments to be received and 5 business days for checks to be received.
What happens if there are non-sufficient funds (NSF)?
If there are non-sufficient funds, the debit will be returned to the bill payment vendor via banking channels. The ACH return will prompt the system to block the account, preventing the user from making more payments until the NSF is resolved. Any recurring future dated payments scheduled for release during the time the account is blocked will not be sent.
How long does it take for bills to get paid?
Check payments are mailed from Minneapolis, which is central to most mailing points in the U.S. Digital Insight requires 5 business days for check payment and 3 business days for electronic payments to reach their destination, however the majority of electronic payments post within 48 hours.
How is the payment deducted from the end-user's account?
By direct ACH debit through the Federal Reserve banking channels. Digital Insight uses the ACH format to identify the payees name so the customer can recognize it on their monthly statement.
When is an end-user's account debited?
Funds are withdrawn from an end-user's account within 1 or 2 days of scheduled payment. The debit will be shown in the account's transaction detail.
Can Bill Payment be used outside the U.S.?
Yes. Pay bills from outside the U.S., but only if the system uses a compatible browser. Payments may only be debited from U.S. bank accounts and may only be made to payees inside the U.S.
What do payees actually receive?
Electronic payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual payees receive a laser-printed paper check sent through the U.S. Postal Service.
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